Terms & Conditions

Jukto is a platform connecting customers with independent digital and creative service professionals — web development, design, video, marketing, and AI automation — delivered by our internal team and approved Professionals. Jukto facilitates bookings, orders, and communication between customers and Professionals; it does not itself guarantee any particular outcome of a project.

• You must provide accurate information when creating an account and keep it up to date.
• You're responsible for keeping your password confidential and for all activity under your account.
• Admins may enable two-factor authentication on their account for extra security.
• We may suspend or ban an account that violates these Terms, engages in abusive behavior, or provides false information — this may also end any active sessions on that account.

Customers may apply to become a Professional through our self-serve application. Applications are manually reviewed by our team before approval. Once approved, your public profile, portfolio submissions, and posts are subject to review — we may decline to publish content that doesn't meet our standards, and we reserve the right to remove content or revoke Professional status at our discretion.

• Submitting a booking request is not a guarantee of service — our team reviews and confirms bookings before work begins.
• Final scope and pricing are agreed between you and Jukto (directly, or through an offer proposed inside a message thread) before any order is created.
• Jukto reserves the right to decline or cancel a booking or order at our discretion, including where payment cannot be confirmed.

Jukto does not process card payments on the platform. Once an order or a negotiated offer is confirmed, payment is arranged manually (for example via bKash or bank transfer) and recorded by our team with a transaction reference. Professionals are never paid directly by customers — Jukto handles all Professional payouts internally, separate from what a customer pays.

Messages between customers and Professionals should stay focused on the project. To keep everyone safe and keep Jukto able to mediate disputes, don't use the messaging system to share personal contact details (phone numbers, emails, social media handles) in an attempt to move a deal off-platform. We may automatically block messages that look like an attempt to do this.

You also agree not to use Jukto to:

• Post or send unlawful, abusive, harassing, or fraudulent content.
• Infringe anyone else's intellectual property or privacy rights.
• Attempt to gain unauthorized access to any part of the platform.
• Use the platform for any purpose other than legitimate service bookings and professional networking.

You keep ownership of the content you submit — portfolio work, posts, profile photos, and messages. By posting it on Jukto, you grant us a license to host, display, and distribute it on the platform (and, for public portfolio/profile content, in ways reasonably related to promoting Jukto and its Professionals). You're responsible for having the rights to anything you upload.

The Jukto name, logo, and platform itself (excluding user-submitted content) are the property of Jukto. You may not copy, modify, or reuse them without our written permission.

Jukto is provided “as is.” We don't guarantee the platform will be uninterrupted, error-free, or available at all times. We don't guarantee the quality of work delivered by any individual Professional beyond our own review process, though we do take reports of poor conduct seriously.

To the fullest extent permitted by law, Jukto is not liable for indirect, incidental, or consequential damages arising from your use of the platform. Our total liability for any claim relating to Jukto is limited to the amount you paid us, if any, in the 3 months before the claim arose.

You may stop using Jukto and request account deletion at any time. We may suspend or terminate your access if you violate these Terms.

These Terms are governed by the laws of Bangladesh, without regard to its conflict-of-law principles.

We may update these Terms from time to time. If we make material changes, we'll update the “Last updated” date above. Continued use of Jukto after a change means you accept the updated Terms.

Questions about these Terms? Reach us at jukto.global@gmail.com or Sobhanbag, Road 5/3, Dhanmondi, Dhaka, Bangladesh.